Our Facility Management operations are governed by a Software System built ingraining our best practices and processes. The software developed by emQube assists our personnel in planning and executing service operations.
The software has modules that manage different aspects of Facility Management including Asset Management, Planned Preventive Maintenance, Breakdown Calls and Service Level Assurances (SLAs).
Asset Management module records the detail of the assets in the organization into different categories and assigns them to locations and users. The system maintains the history of maintenance, the warranty records and life-cycle value of the asset.
Planned Maintenance schedules are drawn for each asset depending on its category and service frequency. The maintenance work orders are assigned to the personnel in the appropriate skill trade and are monitored for completion. A checklist helps technicians to ensure that the service operations are carried out scientifically.
Reactive maintenance is made possible by the Breakdown Call Centre that records all breakdown requests and assigns to technicians accordingly. Completion of service is recorded to maintain the uptime assurances guaranteed by the FM contract.
The system controls the operations through a battery of reports that detail the history of the assets, performance of technicians, and the adherence to Key Performance Indicators (KPIs).